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What is Notarize?
What are Notarize’s hours of operation?
Notarize is operational 24 hours per day, 7 days per week, 365 days a year.
If you’re signing a mortgage-related transaction, we’re operational 24/6 Monday through Friday, EST and CST, and 7:00 AM to 8:00 PM Saturday EST and CST.
How does online notarization work?
Online notarization represents the future of the notary industry. It offers unparalleled convenience, fraud prevention and extra security for both consumers and businesses, and it improves on every aspect of the notarial process. To learn more about how online notarization works and why it’s more secure and accessible than traditional notarization, watch this short video here.
Here’s a quick rundown of how it works: Notarize is an electronic notary public platform and software service offered to clients via any web-enabled desktop or laptop with a webcam or via any Android, iPhone, or iPad. Notarize’s service enables a face-to-face meeting with a notary, just like meeting with a traditional notary public in-person, but the meeting takes place entirely online.
You simply register on the Notarize app or website, then upload your document(s) and verify your identity. You verify your identity using knowledge-based authentication, which offers you a series of specific questions that only you can answer. Once your ID has been verified, your identity is further validated using a government-issued photo ID. You are then connected with a commissioned notary public via live audio-video call. The notary public re-confirms your identity visually using the scanned photo ID, and then witnesses as you electronically sign the document. Similar to how a traditional notary operates, the Notarize notary signs and places his or her notarial seal on your document. For greater security, our notary then completes the electronic notarization process using digital tools. Once complete, you will receive detailed instructions to access your notarized document online and can deliver it or send it electronically to whomever you would like. The whole process is completed in minutes. In accordance with governing law, all video calls are recorded so that any legally authorized party may view and verify your electronic notarization.
Is online notarization legal?
Yes, it is.
In 2011, with the passage of House Bill 2318/Senate Bill 827, Virginia became the first state to authorize its notaries to notarize documents remotely via live audio-video technology. Since then, numerous states have passed laws authorizing their notaries to perform online notarizations, and over 20 states are considering doing so in 2019. These online notarizations are accepted across the country due to a long-standing body of laws in each state that specifically provide for recognition and acceptance of out-of-state notarizations. In addition to laws in each state recognizing and accepting common out-of-state notarizations, the Full Faith and Credit Clause of the US Constitution may provide an additional basis for states to accept out of state notarizations. For your benefit, we’ve put together an easy guide to the interstate recognition statutes in each state, which can be found here.
Documents notarized on the Notarize platform are electronically signed by the signer(s) and our notary. Certain states and public agencies have specific additional requirements and limitations for accepting electronically-signed documents and out-of-state notarizations, and not all documents may be electronically-signed.
You should contact the agency that will receive your e-signed and e-notarized document to ensure your document will be acceptable for its intended use. Learn more here.
We’d like to help with general information wherever we can, so let us know of any questions at email@example.com.
What types of documents can be notarized using this service?
Just about every document which needs to be notarized in the paper world can be electronically notarized online on the Notarize platform. There are a few exceptions, so see below.
In an online notarization, both you and the notary electronically sign the notarized document. Per federal and state laws such as the ESIGN Act and the Uniform Electronic Transactions Act (UETA), when both sides agree to perform their transaction electronically, electronic signatures are just as valid as handwritten signatures for virtually all documents. But, certain documents are excluded – see below. Also, some states, public agencies and court systems impose additional requirements and limitations for accepting electronically-signed documents, so it’s always important to check with your intended recipient to confirm their specific requirements for accepting electronically signed and notarized documents.
We currently do not notarize:
Wills and codicils
Trusts and any amendments to Trusts
Motor vehicle title transfer documents and odometer disclosure statements
Certified true copies of birth, marriage, or death certificates, or court-issued documents
We are also not authorized to perform marriage ceremonies, although we wish you much happiness.
Can I notarize a document for use outside the United States?
If you’re present within the United States when you have your document notarized, you can ordinarily take that document and use it outside the United States by having the designated state agency (usually the Secretary of State’s office) issue and attach to the notarized document an “Apostille.” Currently, most Secretaries of State are still putting in place the systems for issuing Apostilles for electronically signed and notarized documents, so if you need to use your document out of the United States, for now you should have it notarized using traditional means. Please check back and we’ll update these FAQ’s as state authorities put in place the ability to issue Apostilles for electronically signed and notarized documents.
If you’re outside the United States when you access a notary on the Notarize platform, you can sign your document and get it notarized, but your document must be solely for use in the United States.
If Notarize is unable to notarize a particular document, will I be charged?
What if I need to sign my document with another person?
If your document must be signed by more than one person, you have a few options.
First, you and your secondary signer can be co-located (in the same room), log into the session with the notary together, on the same device, in order to get your documents notarized. If your document requires two signers and you’re not co-located, both signers may use Notarize by completing separate transactions. Each signer would register for Notarize and upload an unsigned copy of his/her document to the service. When complete, you will have separately notarized documents that you may then submit to your recipient agency or institution.
Learn more about multiple signer support in our Help Center.
Can I get a document notarized if I do not speak English?
We can notarize a document if you and our notary can communicate directly, in the same language, without third party involvement, including an interpreter. We generally can help with Spanish-speaking notaries. Please send us your language requests at firstname.lastname@example.org.
Note that the notarial wording in the notarial certificate (the part that the notary signs) will need to be in English. If it is not in English, our notary can attach a notarial certificate to your document which will be in English, assuming your document permits use of such a certificate.
Regardless of language, we are only able to notarize documents that are intended for use in the United States and for signers who have a valid United States Social Security Number. In all cases, we recommend that you confirm with the intended recipient that the document is acceptable for its intended use.