Training for
All Proof platform users
How does Notarize work?
Resources:
This video will provide a high-level workflow overview of the notarization process.
How to set up your real estate account
Resources:
How to send a notarization request
Resources:
Learn how to create and send a notarization request to your signer.
Your signer’s experience with Notarize
Resources you can share with signers:
See firsthand what it's like for your customers to use Notarize. This video covers from the moment they receive the email inviting them to start the process through their meeting with an online notary.
How to send a Proof transaction
Resources:
How to manage completed documents
Learn how to access transaction details, including viewing the transaction's status and downloading a completed document.
Resources:
Learn how to access and download completed documents and view transaction summary details.
Frequently asked questions
Resources:
- Where can I find Notarize’s tax forms and information?
- How do I request a Spanish speaking notary?
- What documents can be notarized on the platform?
- Where can documents notarized on the platform be legally used?
- What are Notarize’s hours of operation?
- How does Credible Witness work?
- How do I complete an online real estate closing with multiple signers?
- How do I edit a transaction?
- How do I cancel a transaction?
- What if my document requires a witness?
- Can my signer use a mobile device for online notarization?
- What are the acceptable forms of ID for online notarization?
- How does a signer grant Notarize access to their camera and location in their browser?
- What are some best practices for leveraging Notarize?
- What is a Proof Transaction?
- What is AL2 Compliant Identity Verification?
Still have questions you can't find answers to? Search for answers in the Help Center. Need to contact us? Click the chat icon in the Help Center to start a chat or email us at support@notarize.com!
Priority Level
Conditions
Level 1
Critical Business Impact. The Incident seriously affects the functionality of the Services (or component thereof) and cannot be circumvented such that most of the significant functionality of the Services (or component thereof) is available.
Level 2
Significant Business Impact. Â The Incident partially affects the functionality of the Services (or component thereof), but can be circumvented so that most of the significant functionality of the Services (or component thereof) is available.
Level 3
Minimal Business Impact. The Incident can be circumvented such that the Services (or component thereof) can be used with only slight inconvenience. The problem can be considered insignificant and has no significant effect on the usability of the Services (or component thereof).
Priority Level
Conditions for Closure of Help-Desk Ticket
Level 1
The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
Level 2
The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
Level 3
The Incident is considered resolved and closed when one of the following occurs: (i) an Incident Resolution has been fully implemented, or (ii) 10 business days have elapsed since Proof’s communication of the information that Proof reasonably believes will resolve the Incident (communicated by email to Subscriber’s designated contact for such Incident), and Subscriber has not responded to Proof. The Incident can be reopened later if it has not been resolved.
Cumulative On-Demand Notary Availability Downtime
(in a given calendar month as measured by Proof monitoring systems, converted to minutes)
(in a given calendar month as measured by Proof monitoring systems, converted to minutes)
On-Demand Notary Downtime Credit
Up to 240 minutes
No On-Demand Notary Downtime Credit
241-360 minutes
1%
361-480 minutes
3%
481-600 minutes
5%
601 minutes or greater
7%
Platform Availability Percentage
‍(in a given calendar month as measured by Proof monitoring systems)
‍(in a given calendar month as measured by Proof monitoring systems)
Platform Downtime Credit
99.9% or higher
No Platform Downtime Credit
97% - 99.9%
1%
95% - 97%
3%
93% - 95%
5%
Below 93%
7%
Incident Priority
Acknowledgement Time (During Business Hours)
Provision of Incident Resolution or Interim Process
If Interim Process is provided, Maximum Timeframe for Provision of Incident Resolution
Level 1
1 hour
8 hours
36 hours
Level 2
4 hours
24 hours
5 days