When BCU first started using Notarize, the initiative was led by a handful of employees. The number of users has since tripled, and the credit union is thinking about ways to offer Notarize as a service to other branches and departments outside of auto lending. In its current use case, BCU is changing the way it is issuing loans. With ambitions to be one of the most technology-forward credit unions in the country, BCU is building a digital suite of tools and services that will help them fund loans the same day a member applies. To do this, they are streamlining the loan sales department process and doubling down on how they can use this technology to improve the member experience.
“Everyone says it’s an easy and ‘kind of weird’ experience,” said Yaney. “I can’t think of any other business that allows their customers to have a FaceTime-like experience over your phone. It’s just better for our members, and better for our business.”