Uber, Lyft, Remote Online Notarization: How the Gig Economy is Impacting the Role of the Notary
I can’t remember the last time I took a cab, and the luxury of having my favorite sushi delivered to my front door isn’t bad, either. These experiences are products of the booming “Gig Economy,” a term coined by Tina Brown of The Daily Beast to describe the influx of freelance and part-time work in the wake of the 2008 financial crisis.
Today, the gig economy is now responsible for more than 10% of jobs across the country. In this blog post we’ll explore how remote online notarization, which empowers notaries to notarize documents entirely online and from the comfort of their homes, is providing 4 million notaries with the opportunity to offer better, on-demand service through an ever-evolving gig economy.
One Mobile Notary’s Perspective on the Gig Economy
We spoke with Shannon Winter, Owner and Operator of Shannon’s Notary Services in the Greater Phoenix area, to learn about how technology is impacting her business and how the gig economy is making things much more convenient.
Online review services such as Thumbtack and Yelp have helped clients make informed decisions and build ongoing relationships with skilled professionals who can assist with their notary service needs. With the rise of gig economy services, businesses are seeing a rise in customers prioritizing convenience; even paying a premium for it.
Remote online notarization is allowing many motivated and talented individuals to offer notary services on either a full- or part-time basis, which comes at great convenience to the consumer. Being a notary has been a profession that has been rooted in physical presence, the need to physically appear before a notary, and is now being replaced with a mobile device to connect you with that trusted public servant.
Shannon has owned her mobile notary business for about a decade, and believes that the gig economy has positively impacted her clients and those that need documents notarized. It’s also opening doors for those looking to break into the notary business.
Training the Next Generation of Notaries
Shannon also brought up the positive benefits that the gig economy has created for notaries and their businesses. As a veteran notary, Shannon sees an opportunity for notaries that own their own business to build the experience needed to make it a booming success. Leveraging remote online notarization, and the technology to make the notarization experience more secure and efficient, will only help grow these businesses.
It also improves the relationship between the notary and client. That client could be a parent traveling with their children abroad, or a title company looking to help a homebuyer in Texas close on their first home. Technology should be there when life needs it most, and remote online notarization is opening up those doors.
Reimagining Trust in the 21st Century
Shannon believes platforms like Notarize offer huge value add to both the customers and the notaries when it comes to convenience, safety, and overall quality of life. She recently shared with Notarize that safety is a big issue: notaries are often asked into a stranger’s home, and clients are asked to let strangers into their home. Remote online notarization helps alleviate that stress by allowing the notary and the client to notarize the documents from the comfort of their own homes without forcing what could be an uncomfortable in-person interaction.
The gig economy has provided an opportunity for small and large businesses alike to change how they serve customers, and the notarial act is no exception. In the past, it was all about which company had the biggest marketing budget to make the most noise. Technology has shortened the gap and increased competition, placing the customer experience at the heart of every transaction. Only the notary services firms that go the extra mile for the clients will continue to thrive.
New technologies and increased competition are allowing small business owners like Shannon to overdeliver for the clients and always focus on improving her business processes.