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This Week at Notarize Episode #14: 5-Star Reviews Aren't Accidents

"Cupcakes aren't accidents." That's what our motivational sign at Notarize should say. Every time we hit a new milestone – something that is truly in a new territory – we get cupcakes in the office.

This week I was super excited to interview Ashley Spiess, who is the Senior Director of Operations at Notarize, and someone who is on the front lines of building the teams, frameworks, and experiences that help us reach new milestones. It truly takes a village to grow as much as we've grown, and with over 5,000 5-star reviews in Q3 alone, Ashley is constantly thinking about how we shape our organization on how we improve our internal operations, and customer experience. 

So, with that said, welcome back to the show!

Episode #14: Featuring Ashley Spiess

Here’s what we cover in this episode: 

  • The role of the notary operations organization at Notarize 🏆
  • How her teams collaborate cross-functionality as a fully distributed organization 🌎
  • What it takes to continue to delight customers and reach new milestones 🧁

 

 

Rewired 2019 Banner

You have notarization questions, we have notarization answers. While we at Notarize pride ourselves on providing helpful resources (like this blog!) to demystify notarization, we’re not lawyers and don’t give legal advice. Pro tip: always check with your own attorneys, advisors, or document recipients if you have further questions about notarization or digitally notarized docs.

The Season Finale of This Week at Notarize

It's hard to believe we've done 15 episodes of This Week at Notarize. Since we started this weekly series in August, I got married, we announced major partnerships with Ellie Mae, Dropbox and Guaranteed Rate, and crushed our first ever conference, Rewired. More importantly, are all the people at Notarize you got a chance to meet this season.

In the season finale of our video series, This Week at Notarize, we talk about the greatest hits from this season with none other than Max DiRado, our video intern.

Welcome back to the show!

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