This Week at Notarize Episode #14: 5-Star Reviews Aren't Accidents
"Cupcakes aren't accidents." That's what our motivational sign at Notarize should say. Every time we hit a new milestone – something that is truly in a new territory – we get cupcakes in the office.
This week I was super excited to interview Ashley Spiess, who is the Senior Director of Operations at Notarize, and someone who is on the front lines of building the teams, frameworks, and experiences that help us reach new milestones. It truly takes a village to grow as much as we've grown, and with over 5,000 5-star reviews in Q3 alone, Ashley is constantly thinking about how we shape our organization on how we improve our internal operations, and customer experience.
So, with that said, welcome back to the show!
Episode #14: Featuring Ashley Spiess
Here’s what we cover in this episode:
- The role of the notary operations organization at Notarize 🏆
- How her teams collaborate cross-functionality as a fully distributed organization 🌎
- What it takes to continue to delight customers and reach new milestones 🧁