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This Week at Notarize Episode #13: Service Should be a Company-Wide Goal

I can't believe we've done 13 episodes of This Week at Notarize. What started as an idea from our CEO Pat Kinsel for a short news segment behind a desk has turned into a series where people around the world get to hear from those who are building Notarize as we share the exciting milestones shaping the future of our company, and the industries we serve. 

This week I was super excited to interview Rob Gagnon, who heads up our QA department at Notarize, and has led cross-functional initiatives around customer experience, and customer service. Such a big part of the success we've seen at Notarize, centers around service, from our QA team to our frontline operations teams. That's why some of my favorite episodes have been been on this topic.

So, with that said, welcome back to the show!

Episode #13: Featuring Rob Gagnon

Here’s what we cover in this episode: 

  • The role of quality assurance at Notarize 🛠 
  • How we measure success as a services organization 🤝
  • How we continually strive to increase the quality of each transaction 🔋

 

 

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The Season Finale of This Week at Notarize

It's hard to believe we've done 15 episodes of This Week at Notarize. Since we started this weekly series in August, I got married, we announced major partnerships with Ellie Mae, Dropbox and Guaranteed Rate, and crushed our first ever conference, Rewired. More importantly, are all the people at Notarize you got a chance to meet this season.

In the season finale of our video series, This Week at Notarize, we talk about the greatest hits from this season with none other than Max DiRado, our video intern.

Welcome back to the show!

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