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This Week at Notarize Episode #13: Service Should be a Company-Wide Goal

I can't believe we've done 13 episodes of This Week at Notarize. What started as an idea from our CEO Pat Kinsel for a short news segment behind a desk has turned into a series where people around the world get to hear from those who are building Notarize as we share the exciting milestones shaping the future of our company, and the industries we serve. 

This week I was super excited to interview Rob Gagnon, who heads up our QA department at Notarize, and has led cross-functional initiatives around customer experience, and customer service. Such a big part of the success we've seen at Notarize, centers around service, from our QA team to our frontline operations teams. That's why some of my favorite episodes have been been on this topic.

So, with that said, welcome back to the show!

Episode #13: Featuring Rob Gagnon

Here’s what we cover in this episode: 

  • The role of quality assurance at Notarize 🛠 
  • How we measure success as a services organization 🤝
  • How we continually strive to increase the quality of each transaction 🔋

 

 

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This Week at Notarize Episode #14: 5-Star Reviews Aren't Accidents

"Cupcakes aren't accidents." That's what our motivational sign at Notarize should say. Every time we hit a new milestone – something that is truly in a new territory – we get cupcakes in the office.

This week I was super excited to interview Ashley Spiess, who is the Senior Director of Operations at Notarize, and someone who is on the front lines of building the teams, frameworks, and experiences that help us reach new milestones. It truly takes a village to grow as much as we've grown, and with over 5,000 5-star reviews in Q3 alone, Ashley is constantly thinking about how we shape our organization on how we improve our internal operations, and customer experience. 

So, with that said, welcome back to the show!

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