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This Week at Notarize Episode #13: Service Should be a Company-Wide Goal

I can't believe we've done 13 episodes of This Week at Notarize. What started as an idea from our CEO Pat Kinsel for a short news segment behind a desk has turned into a series where people around the world get to hear from those who are building Notarize as we share the exciting milestones shaping the future of our company, and the industries we serve. 

This week I was super excited to interview Rob Gagnon, who heads up our QA department at Notarize, and has led cross-functional initiatives around customer experience, and customer service. Such a big part of the success we've seen at Notarize, centers around service, from our QA team to our frontline operations teams. That's why some of my favorite episodes have been been on this topic.

So, with that said, welcome back to the show!

Episode #13: Featuring Rob Gagnon

Here’s what we cover in this episode: 

  • The role of quality assurance at Notarize 🛠 
  • How we measure success as a services organization 🤝
  • How we continually strive to increase the quality of each transaction 🔋

 

 

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You have notarization questions, we have notarization answers. While we at Notarize pride ourselves on providing helpful resources (like this blog!) to demystify notarization, we’re not lawyers and don’t give legal advice. Pro tip: always check with your own attorneys, advisors, or document recipients if you have further questions about notarization or digitally notarized docs.

This Week at Notarize: Matt Cameron, Head of Financial Services Policy

Season #2 Episode #14: Remote Online Notarization (RON) and the Financial Services Industry

This Week at Notarize is back!

In this episode, Andrew sits down with Matt Cameron to learn more about his background in public service at the Consumer Financial Protection Bureau, why he joined Notarize, and his thoughts on the role remote online notarization plays for both businesses and consumers in the financial services ecosystem. 

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