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This Week at Notarize Episode #11: Creating Industry-Leading Training with Notarize Academy

Any successful company who has really changed the way people do business, has created a community around it; a movement. Earlier this year when we published the Complete Guide to Remote Online Notarization, we never imagined it would be downloaded and read 3,000 times. Then, a lightbulb went off. Our customers, and those really interested in using this technology to improve the experience for their customers, wanted more resources -- anything they could get their hands on.

That's why we announced Notarize Academy as an on-demand video training series for title companies. Since then, we rolled out Notarize Academy for mortgage companies as well. That's why I'm excited to share this week's interview with Lauren Hintz, the mastermind behind Academy. 

Welcome back to the show!

Episode #11: Featuring Lauren Hintz

Here’s what we cover in this episode: 

  • How Notarize Academy was inspired by our customers 🤝
  • The opportunity we have to create a category, and the education to support it 🔖
  • The broader vision for training and enablement at Notarize 👀

 

 

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You have notarization questions, we have notarization answers. While we at Notarize pride ourselves on providing helpful resources (like this blog!) to demystify notarization, we’re not lawyers and don’t give legal advice. Pro tip: always check with your own attorneys, advisors, or document recipients if you have further questions about notarization or digitally notarized docs.

This Week at Notarize Episode #14: 5-Star Reviews Aren't Accidents

"Cupcakes aren't accidents." That's what our motivational sign at Notarize should say. Every time we hit a new milestone – something that is truly in a new territory – we get cupcakes in the office.

This week I was super excited to interview Ashley Spiess, who is the Senior Director of Operations at Notarize, and someone who is on the front lines of building the teams, frameworks, and experiences that help us reach new milestones. It truly takes a village to grow as much as we've grown, and with over 5,000 5-star reviews in Q3 alone, Ashley is constantly thinking about how we shape our organization on how we improve our internal operations, and customer experience. 

So, with that said, welcome back to the show!

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