Notarize Welcomes Mixpanel’s Jake Ramey as Vice President of Customer Success
We often talk about how online notarizations help people execute the most important transactions of their lives, but they also impact how entire industries operate. As we continue to work with companies of all sizes, we naturally become collaborators in our partners’ transformation to digital, efficient, customer-centric leaders.
To help us deliver customer excellence at scale, I’m pleased to share that Jake Ramey is joining Notarize as our new Vice President of Customer Success.
Jake comes to Notarize from Mixpanel, a San Francisco-based analytics startup valued at nearly $1B that I’ve long admired [Notarize is also a very happy Mixpanel customer]. Jake launched the customer success team at Mixpanel in 2014 and built the company’s one-to-many and implementation teams, empowering hundreds of customers with the tools and touch points to onboard quickly and drive ongoing value from the product.
Notarize and Mixpanel share a common goal in helping customers transform their operations for the Digital Age. Operating alongside partners with ambitious goals requires a deft touch, and customer success plays a vital role in seeing customers through their digital transformation.
We’ve come an incredibly long way toward educating industries and activating our partners. We can currently onboard a new mortgage lender in just four weeks. This includes providing software and walking through legal approvals with Fannie Mae, Freddie Mac, and others.
And it’s taken more than a year, but any small business can now get started instantly on their own, while any title company can join the same day. This is a testament to the Notarize team and the incredible hard work they’ve done over the past two years.
Each week, dozens of title agencies and hundreds of organizations large and small join the Notarize network. As these numbers continue to grow, it’s now time to scale our efforts to help each and every organization transform their operations.
We’re thrilled to have Jake’s leadership as we enter the next phase of growth here at Notarize.