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Introducing A Guide to Digital Transaction Management: A Free eBook on Going Paperless

This is an excerpt from A Guide to Digital Transaction ManagementAccess the complete eBook for free here.

What makes a good company great? It’s all about how they view opportunity.

Some see opportunity for what it is: a chance to refine or redefine a product; an experience; the world around us. In 1997, Jeff Bezos vowed to make Amazon the biggest bookstore in the world at a time when only 18% of U.S. households had internet access.

The company built experiences that addressed some of their customers’ largest frustrations, and in early 2019, Amazon surpassed Microsoft as the world’s largest company by market value. “We’re not competitor obsessed,” Bezos once said. “We’re customer obsessed.”

Others perceive opportunity as nothing more than an indictment of their success. “Neither Redbox nor Netflix are even on the radar screen in terms of competition,” Blockbuster CEO Jim Keyes told the Motley Fool in 2008. Twenty-one months later, the company filed for Chapter 11 bankruptcy protection.

When you consider yourself the lion, it’s hard to concern yourself with the opinions of those you consider sheep. But more and more, the people that flock to your business carry the weightiest opinions.

In today’s marketplace, “the customer is always right” isn’t just lip service; it’s gospel. Titans like Amazon have reshaped the consumer experience to the point where consumers now know their worth and what they deserve. They refuse to settle for anything less.

Consumers want dynamic experiences that are simple, on-demand, and comprehensive to meet the needs of their diverse global community. The challenge – and the opportunity – for companies is to empower their varied partners, businesses, and consumers to be their very best.

To do so, businesses must adapt to the digital tendencies of their consumers.

Digital transaction management (DTM) has emerged as a solution that makes the transmission of data and documents simpler and smoother for consumers and businesses alike. These services are building fluid experiences that meet any and all customer needs without the time-and labor-intensive facilitating, organizing, and cataloging on the back-end.

This is not some fad. This is the new workplace - a digital workplace.

Paper is holding your company back. Paper-intensive processes drain productivity, stifle innovation, and prevent you from implementing the fully digital experiences that your customers so desperately want.

The solution is simple: it’s time for your organization to adopt DTM and the benefits that come with it. We believe doing so will finally spur some of the nation’s most important economic sectors into the digital era.

This document provides a detailed explanation of the DTM landscape, its role in fostering business efficiency and exemplary customer experience, and its growing momentum as a must-have suite of services.

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This article originally appeared in the August 2020 edition of Mortgage Banker Magazine, which can be found here.

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