Our Commitment to Community and Continuity During the Coronavirus (COVID-19) Outbreak
Like millions of you, the Notarize team has been paying close attention to the news surrounding the novel coronavirus (COVID-19). In light of recent events, we’ve taken several measures to ensure that we protect the health of our Notarize community and continue to offer a world-class customer experience during these uncertain times.
As the situation evolves, we may update this post accordingly.
How Notarize is combatting coronavirus
Our priority, above all else, is to keep our team safe. But we also have a responsibility to meet the needs of our customers and partners who place their trust in us.
We’ve taken several preventative measures to help those principles coexist.
We’re going remote...
As of March 17, all Notarize employees are working remotely. Our leadership team will revisit the mandatory work-from-home policy at the end of March when we have a fuller understanding of the coronavirus impact on our communities.
… and so are our events
Our Notarize team members attend more than an event per week, on average. We value the opportunity to connect and learn from all of you, and we don’t want to lose that.
In the coming weeks, we’ll announce several digital events – live-streamed content, interactive sessions, new product demos – that we hope can bring our communities together remotely. The goal will be to spur conversations and excitement that will move our industries forward without the current risks associated with travel.
We planned for this exact scenario
No, seriously – we did.
On March 10, we asked all our team members – including those on the notary team – to work from home as part of a company-wide stress test of our technology and resources. This was aimed at ensuring we could continue offering a top-notch customer experience as a fully remote business.
We value our office camaraderie as much as the next start-up, but it’s great to know we can continue to meet the expectations of consumers and businesses alike – regardless of where we’re all located.
We’re gearing up for a huge surge in demand
The coronavirus is prompting our partners to send more volume each and every day – something they’ve told us they’ll continue to do until this public health emergency is under control.
In communities like Seattle, we’re proud to help our partners offer a safe, effective solution for people buying homes, refinancing mortgages, and completing other types of important notarizations. We’re the official pandemic solution for many large companies, and we take our responsibility to offer exceptional service seriously.
We say this in order to ask for your understanding during this time. We’re actively hiring electronic notaries in Nevada, Texas, and Virginia to help manage the spike in volume, but it’s all very difficult to predict and wait times will surely fluctuate.
- If you’re a current customer planning to scale your volume: please alert your account representative as soon as you can.
- If you're a title agent looking for an online closing solution: please complete this form ASAP.
- If you’re a business who could use our help: please get in touch with our team so we can plan to support your volume.
We greatly appreciate your patience as we work to prioritize your business during these difficult times.
We’ll always prioritize health
When we return to our normal, in-office routine, we’ll continue to adhere to policies that reflect guidance from the Centers for Disease Control and Prevention to reduce further risk of exposing our team members to the virus. Among those policy changes:
- Work travel will be evaluated on a case-by-case basis.
- Travelers will adhere to a 14-day work-from-home policy.
This policy applies to any team member who has traveled to a state or country where there is a confirmed case of COVID-19 that was spread communally.
- Anyone can work from home.
Notarize has always had a relaxed policy about working from home. When it comes to this virus, we believe our team members are best qualified to evaluate their personal risk. If anyone is especially worried about possible exposure or its impact on those around them, they may opt to work from home.
We believe these precautions are some of the easiest ways to keep our team members, customers, and those near and dear to them safe.
Learn more about Notarize
We created Notarize to bring simplicity and accessibility to some of life’s most important transactions. It’s why we feel so prepared to serve you during these difficult times.
Chances are you’re still living your life in the shadow of this pandemic. You may be shopping for a home, running a business, or working with a debt consolidation company to get your finances in order. In-person notarizations – which were already a logistical hurdle – are now even more difficult to coordinate.
If this outbreak finds you in need of an eSignature or online notarization solution, we want to keep your life on track. Here are some links that will help you complete business online with Notarize:
- Check out our Resources page for training tools, webinars, and case studies.
- Get a free demo of the Notarize platform.
- If you're a business outside of real estate that needs help now, you can start a 30-day free trial of our Business Pro plan.
This is a stressful and uncertain time for all of us. We hope that by sharing how we plan to work around the coronavirus, we can shed some light on our values and priorities as a company.
If you have any questions at any time, please don’t hesitate to reach out to firstname.lastname@example.org.
And if you find yourself wondering what all this fuss is about, we recommend checking out these resources for context around the novel coronavirus and how you can keep those around you safe: