Notarize Blog

Bringing notarization into the 21st Century

Ryan MacInnis

This Week at Notarize Episode #14: 5-Star Reviews Aren't Accidents

"Cupcakes aren't accidents." That's what our motivational sign at Notarize should say. Every time we hit a new milestone – something that is truly in a new territory – we get cupcakes in the office.

This week I was super excited to interview Ashley Spiess, who is the Senior Director of Operations at Notarize, and someone who is on the front lines of building the teams, frameworks, and experiences that help us reach new milestones. It truly takes a village to grow as much as we've grown, and with over 5,000 5-star reviews in Q3 alone, Ashley is constantly thinking about how we shape our organization on how we improve our internal operations, and customer experience. 

So, with that said, welcome back to the show!

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This Week at Notarize Episode #13: Service Should be a Company-Wide Goal

I can't believe we've done 13 episodes of This Week at Notarize. What started as an idea from our CEO Pat Kinsel for a short news segment behind a desk has turned into a series where people around the world get to hear from those who are building Notarize as we share the exciting milestones shaping the future of our company, and the industries we serve. 

This week I was super excited to interview Rob Gagnon, who heads up our QA department at Notarize, and has led cross-functional initiatives around customer experience, and customer service. Such a big part of the success we've seen at Notarize, centers around service, from our QA team to our frontline operations teams. That's why some of my favorite episodes have been been on this topic.

So, with that said, welcome back to the show!

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This Week at Notarize Episode #11: Creating Industry-Leading Training with Notarize Academy

Any successful company who has really changed the way people do business, has created a community around it; a movement. Earlier this year when we published the Complete Guide to Remote Online Notarization, we never imagined it would be downloaded and read 3,000 times. Then, a lightbulb went off. Our customers, and those really interested in using this technology to improve the experience for their customers, wanted more resources -- anything they could get their hands on.

That's why we announced Notarize Academy as an on-demand video training series for title companies. Since then, we rolled out Notarize Academy for mortgage companies as well. That's why I'm excited to share this week's interview with Lauren Hintz, the mastermind behind Academy. 

Welcome back to the show!

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This Week at Notarize Episode #10: Under the Hood of Notarize as a Business

Yesterday we announced that Brian Mirek joined Notarize as its VP of Sales, so it only makes sense that we bring on the big guns for this week's episode of This Week at Notarize. They said we shouldn't bring someone from finance on the show, but Myles Lane, our VP of Finance, is our latest guest to give you an inside look under the hood of Notarize as a business. 

We're onto Q4 but we have a lot more news to share soon 🤫

Welcome back to the show!

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This Week at Notarize Episode #9: Why You Should Care About MISMO's Standards on Remote Online Notarization

Last week was a special episode of "This Week at Notarize" where we talked about our partnership with Guaranteed Rate: one of the largest lenders in the country. If you missed the news, you can read coverage on TechCrunch, The Title Report, Inman, HousingWire or the National Mortgage Professional Magazine.

Yeah, it was a big day.

While it's tough to match last week's announcement, this week we're back with a new episode of the show. Recently, the Mortgage Industry Standard Maintenance Organization (MISMO) published a new set of industry standards around remote online notarization. This is important for a few reasons, but the biggest, is there is now standards and guidance for the entire real estate finance industry around using remote online notarization for executing digital mortgages. Or, in simpler terms: best practices for helping people close on their homes online.

Welcome back to the show!

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This Week at Notarize Episode #7: Balancing Work Life as a New Parent

Employees are people first, and their jobs second. That's why I was excited to talk about parental leave with Chrissy Fancy and Hilary Walker. Chrissy, an engineer on our CORE team, is due in November, and Hilary, our lead product designer and product manager for our title line of business, just came back to work after having her first child. 

In the newest episode of "This Week at Notarize" – our weekly series about everything happening inside Notarize – we talk about balancing being a parent and working. 

Welcome back to the show!

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This Week at Notarize Episode #6: Why We Decided to put on a Real Estate Conference

Have you ever been to an event you loved? That really made the price tag worth it? Every company thinks about events, whether they're putting one on themselves or building a schedule of conferences to send their employees to. That's why I was excited to interview Courtney Margossian, who runs events here at Notarize.

In the newest episode of "This Week at Notarize" – our weekly series about everything happening inside Notarize – we talk about our conference, Rewired, and why we decided to put on a one-day event on the future of real estate.

Welcome back to the show!

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This Week at Notarize Episode #5: Defining Culture in Your Company

We're back with a new episode of "This Week at Notarize" – our weekly series about everything happening inside Notarize! This week we're talking about culture. So much of the success of any company comes down to how connected employees are to each other, and the mission they're rallied around. What many companies get wrong, is they believe that culture is a fixed idea, and what you have some semblance of it, that it never changes.

That's why I was excited to interview Jasmeet Arora and Kevin Fanning, who are both heavily active in helping us define our culture here at Notarize. 

Welcome back to the show!

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This Week at Notarize Episode #4: Open Source and Technology's Impact at Notarize

We're back with a new episode of "This Week at Notarize" – our weekly series about everything happening inside Notarize. This week, we're talking about open source technology. The truth is, Notarize wouldn't be around from a technology standpoint if we didn't take advantage of open source projects in the community. They've helped our product reach millions of people safely and securely. 

That's why I was excited to interview Eric Butler, who just recently published an open source project here at Notarize, and is part of the engineering team. This episode is all about being a part of a community that makes software, and technology more broadly, better for the world.

Welcome back to the show!

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Uber, Lyft, Remote Online Notarization: How the Gig Economy is Impacting the Role of the Notary

I can’t remember the last time I took a cab, and the luxury of having my favorite sushi delivered to my front door isn’t bad, either. These experiences are products of the booming “Gig Economy,” a term coined by Tina Brown of The Daily Beast to describe the influx of freelance and part-time work in the wake of the 2008 financial crisis.

Today, the gig economy is now responsible for more than 10% of jobs across the country. In this blog post we’ll explore how remote online notarization, which empowers notaries to notarize documents entirely online and from the comfort of their homes, is providing 4 million notaries with the opportunity to offer better, on-demand service through an ever-evolving gig economy.

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